Muscat:
In line with its customer-centric vision “To serve you better, every day” and strategy to enhance communication with customers, Bank Muscat, the leading financial services provider in the Sultanate of Oman, continues its automated communication service via WhatsApp, offered exclusively to the Bank’s Asalah Priority Banking customers. Through this service, customers can utilize advanced search features, both in Arabic and English, to learn more about the products and services offered to them. They may also avail the service to raise inquiries about these services from 8:00 a.m. to 10:30 p.m. every day, with the help of a dedicated customer service team to respond to customer inquiries.
The WhatsApp service has witnessed significant engagement from Asalah Priority Banking customers, since its launch. Customers avail a wide range of services through the platform, that has facilitated and enhanced communication between the Bank and customers. Customers can also benefit from the service by messaging the number 24779999. In addition, the Bank has introduced a general WhatsApp service offered to all customers to obtain details and features about the banking services by contacting the Bank’s Contact Center agents at 24795555, dedicated for responding to customer inquiries.
Asalah Priority Banking customers can easily send “Hi” or “Hello” to the dedicated WhatsApp number to receive a list of all information related to their Asalah membership whether it is travel or banking benefits. New “Asalah” customers or those who have not yet used this service can save the designated number on their phones, and it will automatically appear on WhatsApp as the dedicated account for Bank Muscat’s Asalah Priority Banking customers. In its ongoing commitment to offering the best services to this customer segment and keeping up with the latest developments, the Bank has made a number of banking services and facilities available through the Bank Muscat’s Mobile Banking App. Customers can enjoy various features, including steps to activating their current account, creating a new login code to open an additional account, and activating a new device.
Speaking about the dedicated Asalah WhatsApp service, Abdulnasir N. Al Raisi, General Manager – Personal Banking, Bank Muscat said: “Bank Muscat is committed to enhancing communication with its valued customers through various channels. The Bank is always keen to meet their expectations and offer them a sophisticated banking experience, backed by high-tech products, innovative financing facilities, and world-class customer-centric services. In line with our vision “To serve you better, everyday”, the Bank constantly strengths its communication channels for customer convenience by setting new benchmarks. As the leading financial services provider in the Sultanate, the Bank will maintain its dedication to innovation, in order to further elevate the service quality standards, thus, meeting the expectations and needs of customers.”
Al Raisi added: “Since it was launched in 2021, the automated reply service has witnessed a significant engagement from customers availing the services provided to them. The new WhatsApp service will be useful for customers in better understanding and utilising the exclusive benefits also available at the Asalah Priority Banking centers. Some of these services include Lifestyle and Travel benefits as well as Wealth and Investment solutions amongst others. In translation of its customer-focused vision and commitment to keeping pace with digital transformation trends, the Bank has also offered a number of digital services online via its Mobile Banking App. We would like to thank our customers for their trust in the Bank’s services, and we assure them that the Bank will continue providing them with the best banking services to enhance their experience.”
