Muscat:
The launch of the National Platform for Suggestions, Complaints and Reports (Tajawob) represents an important step for boosting community participation, effective communication and for improving the business environment
Tajawob Platform integrates more than 55 government establishments during the first stage which will be followed by other establishments.
The platform is a unified central system with different outputs /windows that receive suggestions, complaints, reports and enquiries related to the government services.
A number of specialists and experts stressed the importance of the platform and the role it plays in boosting community participation.
The platform enables citizens, residents and the private sector companies to efficiently contribute to development of the services offered by the government through submission of their reports, complaints and suggestions, they added.
They pointed out that the platform would help in seeking opinions of individuals which would enhance the government response to their issues.
They stated that the presence of the platform would allow citizens and beneficiaries to express their opinions and suggestions and submit their complaints in order to improve the government’s performance.
Dr. Amal Talib Al Jahwari, Director of Information Department at Majlis Al Shura, said that the launch of the National Platform for Suggestions, Complaints and Reports represents a vital stage in enhancement of the community participation in response to the Royal Orders of His Majesty the Sultan on the launch of a specialised platform to receive the complaints and suggestions for enhancing communication between citizens and the government departments.
Mubarak bin Khamis Al Hamadani, a social researcher, said that the National Platform for Suggestions, Complaints and Reports represents a qualitative shift in the government work in the Sultanate of Oman.
Rashid bin Abdullah Al Shizani a researcher and analyst in public affairs said that the platform would enhance the communication between the government and the members of the community in terms of timely response to the suggestions, complaints and reports submitted by them.
He said that the platform would help boost the culture of constructive suggestions, complaints and reports.
The platform would use artificial intelligence, which would enhance the experience of the user.
Meanwhile, central and executive teams have been formed in the government departments to ensure achievement of strategic goals. The platform was launched with the third edition of “Together We Progress” Forum to improve the efficiency of the government services.
