In line with its customer-centric vision and recognition of its commitment to providing the best digital banking services, Bank Muscat, the leading financial service provider in the Sultanate of Oman, has recently been awarded the Best Digital Bank in Oman at the coveted MEED Global Excellence Awards. These awards recognise the leading banking institutions for their excellence in the digital banking sphere across the region and which stand out in terms of providing customers with innovative banking solutions that aim to enhance customer experience and facilitate their access to various services and facilities. Bank Muscat’s selection came after a robust evaluation process and discussions with experts in the field worldwide. At a grand ceremony held in Dubai, Mohammed bin Sultan Al Habsi, the representative of Bank Muscat’s office in UAE, received the award on behalf of the Bank. The event was attended by officials representing major institutions and companies across the Middle East and the world.
Speaking on this honoring achievement, Abdulnasir Al Raisi, General Manager, Personal Banking, Bank Muscat, said: “We are pleased about winning the Excellence Award for the Best Digital Bank in Oman category. This recognition underscores the Bank’s commitment to satisfying the current needs of customers. We would like to extend our sincere gratitude and appreciation to MEED for honoring Bank Muscat with this prestigious award. Highlighting the Bank’s pioneering role in digital banking, Bank Muscat has set and developed a strategic plan to implement modern technological advancements and global digital trends aiming to foster a digital society and better serve customers through the launch of innovative projects and initiatives.”
Al Raisi added: “Currently, customers rely on the Bank’s digital platforms, including its Mobile Banking App, that enable seamless, smooth, and rapid access to banking services. Bank Muscat will continue to exert more effort to improve its offerings and facilities to enhance the banking experience of customers, thus, meeting their aspirations and needs. We would like to deliver our thanks to Bank Muscat’s customers for their continuous trust in the digital services and solutions provided to them.”
From his side, Abdullah Hamood Al Jufaili, Assistant General Manager, Digital Banking, Bank Muscat, commented: “Recognising Bank Muscat with this coveted global award reflects its commitment to strategically implementing technological advancements to serve customers throughout the Bank’s digital evolution journey. The Bank continuously strives to enhance its suite of banking services and facilities through its digital platforms as well as branch network. Today, the Bank has 184 branches and over 870 ATMs, CDMs, and self-service kiosks distributed across the Sultanate and that offer round-the-clock services. In alignment with Oman Vision 2040, Bank Muscat is consistently dedicated to implementing digital transformation which has been evident through the continuous launch of banking services and solutions that serve various customer segments.”
Digital transformation has had great impact on the banking services provided to customers. In addition, the Bank seeks to enhance the quality of its services by developing its digital platforms, thereby improving their operational efficiency and enhancing customer experience. In this context, Bank Muscat offers customers a range of distinguished banking services and solutions tailored to their needs via the Bank’s Internet Banking and Mobile Banking platforms, including requesting for credit cards or prepaid cards, money transfers, investment solutions, insurance products, bill payments, cheque book requests, and account opening services. As Bank Muscat has demonstrated commitment to implementing the latest technologies and advancements, the full suite of the Bank’s services and facilities has been in constant evolution.
