Many HR leaders face challenges in effectively utilizing analytics due to the complex nature of the field. However, the emergence of Generative AI (GenAI) offers opportunities to enhance HR operations if employed judiciously. While GenAI is not yet infallible, HR professionals can leverage its capabilities to save time and drive improvements across various HR functions.
Unleashing the Power of Generative AI in HR:
Iu Ayala Portella, an AI expert, highlights several areas where HR professionals can leverage Generative AI to derive insights from people data. These include talent acquisition, employee sentiment analysis, and skills development and career pathing. Although the adoption of Generative AI is still in the experimental stage, discussions with clients have indicated its potential to analyze sourcing and recruiting data and understand employee preferences.
Enhancing HR Service and Mitigating Bias:
Emily Killham, a research and insights director, emphasizes the role of Generative AI in providing actionable directions to front-line managers based on data-driven AI chatbot queries. Additionally, Generative AI can help HR professionals identify causal variables, correlational variables, and distinct perspectives within datasets. It also aids in mitigating personal bias by outlining diverse perspectives on data conclusions.
Cautionary Approach and Expertise:
While Generative AI offers efficiencies in data analysis and people analytics, it cannot replace the expertise and critical thinking of HR professionals. They must bring creativity and contextual understanding to interpret data accurately. HR leaders must identify potential errors or biases in AI-generated outputs and possess the knowledge to adjust for such issues. The technology serves as a tool to refine expertise, but it requires human analysts to maximize its potential.
Data Privacy and Best Practices:
HR leaders must prioritize data privacy concerns at both the company and employee levels, establishing clear policies to protect trade secrets, personal information, and GenAI usage. Understanding the treatment of data within Generative AI systems is crucial, as different tools handle data differently. Employing best practices in generating prompts, incorporating context and constraints, and iterating the process enables users to obtain valuable insights and cross-validate results.
Generative AI presents HR professionals with immense possibilities, but they should maintain an active role in evaluating analytics and ensuring accurate interpretations. HR expertise and contextual understanding remain indispensable in effectively utilizing Generative AI to guide informed people decisions. By striking the right balance between technology and human insight, HR leaders can unlock the full potential of Generative AI in driving HR excellence.